Your team was working intensely on your company's flagship product for past several months. The product was successfully deployed and most customers are pleased. However this one high-profile customer is experiencing issues such as slow performance, application hangs & crashes. These are the issues that you haven't seen before and cannot re-produce in-house. Your team is under severe pressure to resolve these problems ASAP with challenging constraints like limited physical access to the customer data centre. In this presentation, Kamran will introduce some tools & techniques based on practices that can be helpful in tackling this type of situation.

Download the presentation deck here.